http://socialmedia.saas.cyscom.net/CRM/Events/Rss.aspxIntroduction of SMM to partners, including EDS and other selected Attendees.http://socialmedia.saas.cyscom.net/CRM/Events/EventsRecordSummary.aspx?ItemId=1TmYD4Bje0OSwGy98V%2f7hgThu, 02 Apr 2009 12:00:00 GMT0f9839d5-6380-437b-92c0-6cbdf15ffb86Introduction and discussion of basic concepts related to Cyscom online help desk customer support.http://socialmedia.saas.cyscom.net/CRM/Events/EventsRecordSummary.aspx?ItemId=Txs4q%2fARdE2r2Jk8X0WGBAFri, 03 Apr 2009 06:00:00 GMTab381b4f-11f0-4d74-abd8-993c5f458604